Real people behind every trusted location.
Behind every location we protect is a real person, a specialist you will know by name who learns your brand and does the work. The software moves us faster, but the people are the reason brands stay.
SOC 2 Certified · IFA Preferred Vendor · Inc. 5000 · 13+ Years in the Industry
The brands that trust us
Inc. 500013+ Years in the IndustryA real team you can actually reach.
Not a ticket queue. Not a chatbot. The specialists protecting your reputation are people you will know by name.
Backed by 70+ specialists on call across reviews, listings, recovery, and client success.
Your account management team · Consumer Fusion
We started because people deserved a real partner.
A single location can earn years of goodwill and lose it to one unanswered review or one suspended listing. We watched good operators fall behind, not for lack of effort, but because software alone could never keep up. So we did what most vendors will not: we put real people on the work. Thirteen years later, that is still why we exist.
From trolls to triumph.
Our CEO on how online harassment of a small business turned into the reason Consumer Fusion exists, and why real people, not just software, have been at the center of it ever since.
Real people do the work. Software just helps them keep up.
Every review answered, every suspended listing recovered, every fake review disputed, that is a person on our team doing it on your behalf. Our platform watches all your locations across AI search, Google, reviews, and 47+ listing platforms so nothing slips through, then a specialist you can actually reach takes it from there. When you call, a human answers, and they already know your brand.
Results our people earn, every single day.
Behind every number is a person on our team who earned it, one answered review, one recovered listing, one honest dispute at a time.
Industries served, from home services to healthcare
Built for your verticalYears keeping multi-location brands trusted
Since 2013Illegitimate negative reviews removed
And countingMulti-location & franchise systems served
Enterprise scaleListing platforms kept accurate & in sync
Every directorySpecialists on call doing the human work
Real peoplePlus our trademarked Keeping Reviews Honest™ process, the dispute workflow we use to challenge fake and policy-violating reviews on your behalf.
Operators who run on Consumer Fusion.
“Consumer Fusion eliminated over 3,000 illegitimate reviews and raised our brand rating to 4.8 while increasing our Google Customer Actions by 112%. Their results speak for themselves, but they are a true extension of our team.”
The partnership, in their words.
A multi-location brand on what it is like to hand reputation to a team that actually does the work, instead of one more tool to manage alone.
Meet the team behind your reputation.
See exactly where your brand stands today, then let real people help you fix it.
No credit card. No sales pitch. A real human will walk you through it.