Remove unfair reviews. Respond to the rest, compliantly.
HIPAA fear leaves reviews unanswered, and to families that silence reads as neglect. We dispute the illegitimate ones and answer every one that stays, without ever discussing care.
Built for senior living, home health, assisted living, and clinics.
Trusted by healthcare and senior care brands
Inc. 500013+ Years in the Industry47+ Listing Platforms500K+ Illegitimate Reviews ActionedFamilies choose care from Google reviews.
The search happens before the tour.
Adult children researching care for a loved one read every review before they ever call your community.
Staff can't respond without compliance risk.
One well-meaning reply that confirms a patient relationship is a HIPAA problem. So most organizations say nothing.
One grieving family's review can define a community.
A review written in the hardest week of someone's life can sit at the top of your profile for years.
Every unanswered review looks like indifference.
Families can't see your compliance policy. They see a community that didn't care enough to respond.
Learn what AI search reads before a patient or family ever calls.
No credit card. No sales pitch. A real human will walk you through it.
Identify it. Dispute it. Track it.
Identify it.
AI scans every location's profiles and flags reviews that violate platform policies, including reviews from people with no care relationship.
Dispute it.
Our team files the disputes, cites the right violations, and follows up until each viable case is resolved.
Track it.
Every dispute and resolution is visible across your communities and locations in one dashboard.
The 6 trust signals that shape how your brand gets read.
Respond to patient reviews without ever discussing care.
Our responses never confirm or deny a patient relationship, never reference treatment, and never use details from the review that could identify anyone. Every reply goes through the approval workflow you choose, from pre-approved templates to per-response sign-off. Families see an organization that listens. Your compliance officer sees a process built for healthcare reputation management from the start.
Talk through HIPAA-aware review response with a specialist.
AI analyzes the case. Our team fights it.
Every flagged review is scored for the likelihood it can be removed, so effort goes where it can win. Then real people take over: navigating platform policies, submitting documentation, and following up until every viable case is resolved. It is healthcare reputation management software plus the team that runs it.
A 5-step readiness checklist for multi-location brands.
No credit card. No sales pitch. A real human will walk you through it.
“The team at Consumer Fusion has been amazing. Managing your online reputation has never been more important, and they have been instrumental in helping us build and maintain a strong brand presence online. We highly recommend Consumer Fusion.”
Get the AI Visibility & Reputation Readiness Guide.
How AI-powered search decides who to surface, the 6 trust signals that shape how your brand gets read, and a 5-step readiness checklist for multi-location brands.
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Healthcare review removal, answered.
Families are reading. Make sure the truth is what they find.
Start with the free guide, or talk to a specialist about what can come down across your locations.
No credit card. No sales pitch. A real human will walk you through it.