Reputation Management & Customer Experience Solutions at Scale

With more customers shopping and looking for businesses online, Franchises face challenges in effectively monitoring customer satisfaction and providing personalized support to their franchisees to succeed in this changing market. Consumer Fusion offers state-of-the-art tools, and an unwavering commitment to your success that will help streamline customer satisfaction, drive success, and offer personalized support to all your locations ensuring your franchise reputation management is taken care of.
Real-Time Customer Experience Insights
AI-Powered Customer Engagement
Enhanced Franchisee Support
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The Power of Franchise Reputation Management

As a franchise, your reputation is critical to success. A positive online reputation can attract more customers and increase revenue. With Consumer Fusion’s reputation management services, you can:

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Track Multiple Locations in One Place

With localized reputation management tools, maintain brand consistency across all franchise locations with our white-glove approach
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Remove Illegitimate Reviews

Consumer Fusion’s advanced fraud detection algorithms identifies and removes illegitimate reviews, ensuring that your online reputation remains genuine and reliable.

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Make Informed Decisions with Real-Time Customer Experience Insights

Keep a pulse on how customers perceive your brand and take immediate action to enhance their experiences. Use sentiment analysis to identify trends and address issues promptly.

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Enhanced Franchisee Support

Streamline operations, improve performance, and drive franchisee success. Empower franchisees with our AI-driven tools and personalized assistance.

FEATURED CASE STUDYConsumer Fusion eliminated over 3,000 illegitimate reviews and raised our brand rating to 4.8 while increasing our Google Customer Actions by 112%. Their results speak for themselves, but they are a true extension of our team.” – Mary Mills Vice President of Marketing College Hunks Hauling Junk & Moving

Who We Work With

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One Platform. Unlimited Locations.

Turn Customer Experience into growth For 10 or 10,000 Locations

Building your reputation is hard, and managing it at scale is even harder. The Consumer Fusion platform and app allow your franchise to monitor brand health across the board, control your online listings, and brings immediate attention to locations in need, all with a single login.

Real-Time Customer Experience Insights
Identify trends to address issues promptly
Monitor customer reviews, ratings, and feedback
Role Based Permissions for Stakeholders
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Remove False Negative Reviews

Protect your franchise’s reputation from false or illegitimate reviews.

Consumer Fusion’s advanced fraud detection algorithms identify which illegitimate reviews can be removed. Ensuring that your online reputation remains genuine and reliable. Our team will then advocate on your brand’s behalf. Our team has successfully removed over 100,000 negative reviews for our clients, making us a leader in the reputation management space.

Proven Success in Review Removal
Protect Your Brand, Secure Your Success
Maintain a Genuine and Reliable Online Reputation
Advocating on Your Brand’s Behalf
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AI-Powered Customer Engagement

Stay on top of online reviews and feedback, ensuring your customers feel valued and heard.

Effortlessly Engage with Customers with timely and relevant responses to nurture customer relationships.  Effortlessly monitor customer reviews, ratings, and feedback.

Our platform allows you to create pre-approved, personalized responses that automatically address common review scenarios. Whether it’s a positive review thanking customers for their feedback or a negative review expressing empathy and offering resolutions, our automated responses ensure that every customer feels heard and appreciated by your franchise.

Delight Customers, Increase Efficiency
Consistent Brand Messaging
Swift Response Times
Customizable Responses
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Boost Your Star Rating with Review Generation

Protect your franchise’s reputation from false or illegitimate reviews.

At Consumer Fusion, we understand the importance of positive online reviews in building trust and attracting new customers. With our review generation tool, you can easily request, monitor, and respond to reviews, taking your franchise’s reputation management to the next level.

Send Review Requests via SMS and Email
Customization Review Request for Your Brand
Insights to Drive Revenue
Build Trust and Attract Customers
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Computer and Smart Phone with Blue Circle Background

Be the First Choice in Online Searches!

Build, Boost, and Monitor Your Local Presence Globally

Consumer Fusion understands the importance of being the first choice when people search online for your service or product. With our Local SEO and Directory Management services, Consumer Fusion has partnerships with over 50+ local directories and provides your organization with the tools to ensure that your business is visible and prominent across all major search engines.

Real-Time Sync with 50+ Popular Business Directories
Syndicate Your Location Data for Effortless Franchise Discovery
Dominate Local Search with Consumer Fusion
Complete Local Listing Services: Creation, Updates, and Optimization.
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Understand Your Customers and Make Informed Decisions

Utilize robust analytics to gain insights from customer feedback and make data-driven improvements.

Deliver results with real-time consumer feedback. The Consumer Fusion platform puts your team in front of revenue growing opportunities by monitoring customer sentiment and enabling agile responsiveness to grow your brand reputation and customer pipeline.  Grow brand strength by generating user-generated content through automated review requests and real-time monitoring of those reviews as they come in. 

Listing Performance Analytics
Consistent Visibility and Accuracy
Keep a Pulse on All Your Locations
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Computer and Smart Phone with Blue Circle Background

Grow Your Reach

Full-Funnel Social Media Management

With over 50% of customers learning about new brands on Social Media, having a consistent presence across your brand has never been more important. The Consumer Fusion platform enables your team of global and local marketers with the ability to schedule, post, and monitor social media posts on Facebook, Twitter, Instagram, LinkedIn, and more from a single management platform. With role based permissions, scalability is a breeze as each location will have access to the shared content library, be up to date on marketing copy and assets, and able to quickly adhere to the brand guidelines.

Scheduled Posting & Real-Time Engagement Monitoring

In-App Shared Content Library

Global, Regional, and Local Analytics

Grow Customer Loyalty

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Tools that work so you don’t have to:

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Illegitimate Negative Review Removal

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Automated Smart Review Responses

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Review Generation

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Net Promoter Score Software

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Brand Competitor Analysis

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Enhanced Franchisee Support

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AI-Powered Customer Engagement

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Social Media Management

Strategies for Handling Negative Reviews

Strategies for Handling Negative Reviews

Picture this: a customer leaves a negative review. Ouch. It stings, and if not handled properly, it could send ripples through your business. But fear not! We'll break down why negative reviews are a hurdle and, more importantly, equip you with actionable strategies...

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How Reviews Impact Local Search

How Reviews Impact Local Search

Step into the realm of local search, where the digital landscape shapes the success of your business. In this engaging and informative guide, we'll navigate through the intricacies of local search, shedding light on the profound impact of reviews and unveiling...

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Reputation Management

Brand Management

Negative Review Removal

Remove illegitimate negative reviews from hurting your digital reputation.

Review Generation

Send SMS and Email Review Requests from a Single Platform.

Automated Review Responses

Automatically respond to your Google & Facebook reviews.

Directory Management

One platform to manage 50+ digital properties.

Scalable Social

Schedule, create, and analyze your audience growth from a single platform.

Mobile App

Send review requests and post social media content.

Enterprise

Scale your digital presence with powerful user experiences.

Multi-Location Businesses

Get more ROI from your digital presence.

SMB

Stand out amongst your competitors locally with Consumer Fusion.

Home Services

Be there when homeowners are searching for you.

Medical

Build your Medical Practice's online reputation at scale.

Digital Agencies

Grow your business and your clients.

Legal

Does your digital presence help you stand out from the competition?

Product Documentation

Detailed Consumer Fusion platform setup guides, how-to's, and more.

Consumer Fusion Insights

Consumer Fusion thought pieces and useful insights.

Success Stories

Learn how businesses use Consumer Fusion to reach their goals and beyond.

Legal

Does your digital presence help you stand out from the competition?

Digital Agencies

Consumer Fusion is your partner to grow your business and your clients.

Home Services

Be there when homeowners are searching for you.

Medical

Build your Medical Practice's online reputation at scale.