Automated Review Responses

Engage Your Customers in Real-Time

Respond to reviews in real-time with fully customizable response templates for every scenario.

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Engage Your Customers Immediately

Automated Review Responses

Get notified when a new review comes in with the Consumer Fusion dashboard and know the right response is already in progress. The Automated Review Response feature allows your team to custom build an unlimited amount of responses using dynamic fields that trigger based on location, star-rating, sentiment and more.

Get relevant new feedback and increase your brand reputation

Turn negative experiences into a positive experience quickly.

Engage your customers when you are most fresh on their mind to encourage repeat business.

%

of consumers read review responses to negative online reviews

%

of consumers read online reviews before choosing a business or service

%

customers are 33% more likely to upgrade their review if you respond with a personalized message within 24 hours

Manage Engagement at Scale

Consumer Fusion Integrates with Top Review Sites

Easily reply to third-party review sites directly from the Consumer Fusion dashboard without having to log into each platform individually! From Google Business Pages to Facebook, the platform enables you to use templates across multiple properties to quickly respond to incoming reviews.

Customize Review Request Templates Globally

Connect directly to top review sites like Google, Facebook, and more

Businesses who respond to reviews see an average of 25% more revenue!

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Our Company Speaks Volumes

Reviews are at our core. Read how Consumer Fusion has helped businesses protect their hard-earned reputations and grow their business digitally.

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“Consumer Fusion has been wonderful for us! They have helped us generate far more positive reviews that we had before, and helped us maintain our brand. They also helped us role out their app to a large number of our staff, increasing our ability to generate reviews. Kim Gray has been has been wonderful and really helped us to spread awareness of our company, and foster our online reputation. If you’re not using Consumer Fusion, you are missing out!”

Jacob Ferrier

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“I have referred a friend who was struggling with bad reviews to Kim and she could not stop talking about how great Kim was and what they were doing for her business! I can’t say enough good things about this agency. MAHALO Kim and the rest of the team at Consumer Fusion!”

Jacque Garcia
Wilson Care Group

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“We are very happy with Consumer Fusion and the help they have given us. They lead you through building your reviews and social media. Dey is amazing at what she does and has some very helpful tips to boost your social media. Our clinic went from 4 stars with 11 reviews to 4.9 stars with 72 reviews in a very short time.
If your willing to do the work and follow Consumer Fusions guidance, then it will work for you!.”

Nicole Lee

The Consumer Fusion Resource Hub

Dealing With Trolls and Fake Reviews

Dealing With Trolls and Fake Reviews

DEALING WITH TROLLS AND FAKE REVIEWS Is it better to remove or respond? Are you being trolled? Are you reading this because someone just posted a fake review about your business online? Are you wondering if you should remove or respond to an online troll? Well, if so,...

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How Do Negative Reviews Affect New Customers?

How Do Negative Reviews Affect New Customers?

Our survey findings have discovered the true impact of negative reviews on a business's reputation.  Key Findings: Nearly 90% of survey respondents stated that they read business owner’s responses to negative reviews About 80% of people said a negative review...

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Reputation Management

Brand Management

Negative Review Removal

Remove illegitimate negative reviews from hurting your digital reputation.

Review Generation

Send SMS and Email Review Requests from a Single Platform.

Automated Review Responses

Automatically respond to your Google & Facebook reviews.

Directory Management

One platform to manage 50+ digital properties.

Scalable Social

Schedule, create, and analyze your audience growth from a single platform.

Mobile App

Send review requests and post social media content.

Enterprise

Scale your digital presence with powerful user experiences.

Multi-Location Businesses

Get more ROI from your digital presence.

SMB

Stand out amongst your competitors locally with Consumer Fusion.

Home Services

Be there when homeowners are searching for you.

Medical

Build your Medical Practice's online reputation at scale.

Digital Agencies

Grow your business and your clients.

Legal

Does your digital presence help you stand out from the competition?

Product Documentation

Detailed Consumer Fusion platform setup guides, how-to's, and more.

Consumer Fusion Insights

Consumer Fusion thought pieces and useful insights.

Success Stories

Learn how businesses use Consumer Fusion to reach their goals and beyond.

Legal

Does your digital presence help you stand out from the competition?

Digital Agencies

Consumer Fusion is your partner to grow your business and your clients.

Home Services

Be there when homeowners are searching for you.

Medical

Build your Medical Practice's online reputation at scale.