Proud to be IFA’s Preferred Vendor for Listings, Reputation, and Social Platform Management
Franchise Reputation Management That Drives Revenue
From AI-powered review insights to local SEO, social media, listings, and brand protection — we help franchisors and franchisees manage customer feedback, drive visibility, and grow revenue at scale. Plus, you get white-glove support every step of the way.
Fueling Today’s Top Brands
Your Brand’s Reputation Is Your Most Valuable Asset
That’s Why We Deliver Complete Reputation Management for Franchises and Franchisees
Review Generation
AI Review Listening
Remove Illegitimate Negative Reviews
Local SEO + Directory Management
Social Media Management
Brand Competitor Analysis
Net Promoter Score Software
Automated Smart Review Responses
IFA Preferred Vendor
We’re proud to be named IFA Preferred Vendor for Listings, Reputation, and Social Platform Management — recognized for helping franchise brands protect their reputation, stay consistent, and grow faster online.
“Consumer Fusion offers real solutions that strengthen brand integrity and drive growth.”
— Sheila Fischer, CFE, SVP at IFA
ABOUT OUR TOOLS
Boost Your Star Rating with Review Generation
Drive More 5-Star Reviews from Real Customers
Happy customers don’t always leave reviews — we make sure they do. Use smart automations to request feedback after service, then route negative experiences to internal resolution.
Send Automated Review Requests via SMS and Email
Boost positive visibility
Track performance by location
AI-Powered Customer Engagement
Engage with Customers in Real-Time Using AI + Human Review Response
Reply to every review quickly and professionally — without the lift. Our AI-powered review response tool helps you maintain meaningful engagement, while our team ensures tone and quality.
Spot issues before they escalate
On-brand tone at scale
Remove Illegitimate Negative Reviews
Remove Illegitimate Reviews and Safeguard Brand Trust
Consumer Fusion’s advanced fraud detection algorithms identify which illegitimate reviews can be removed. Ensuring that your online reputation remains genuine and reliable.
Transparent reporting
Hands-off process for your team
Be the First Choice in Online Searches!
Strengthen Local SEO Across Every Franchise Location
A key part of Franchise Reputation Management is makeing sure each location shows up where it matters, Visibility online starts with clean, consistent listings and active profiles. We manage over 60+ listings to make sure customers find you first — not your competitors.
Listing accuracy across platforms
Location-specific optimization
Performance insights by area
Effortless Social Media Management
Full-Funnel Social Media Management
Schedule, post, and monitor social media posts on Facebook, Twitter, Instagram, LinkedIn, and more from a single management platform. With role based permissions, scalability is a breeze.
Global, Regional, and Local Analytics
One Platform. Unlimited Locations.
Turn Customer Experience into growth For 10 or 10,000 Locations
The Consumer Fusion platform and app allow your team to monitor brand health across the board, control your online listings, and bring immediate attention to locations in need, all with a single login.
Learn More →
Understand Your Customers and Make Informed Decisions
Our AI Review Listening Tool takes the guesswork out of understanding your customer sentiment.
Save time by letting our AI analyze customer feedback. Understand what customers love and areas for improvement and put your team in front of revenue-growing opportunities
Enterprise-Grade Security You Can Trust
At Consumer Fusion, we prioritize the safety and security of your patient’s data. We understand the importance of maintaining confidentiality, which is why we are proud to be HIPAA-Compliant. Your trust and privacy are our top concerns.
Consumer Fusion is SOC 2 Certified, demonstrating our commitment to rigorous data security, availability, and confidentiality standards. This certification ensures that our systems and processes are designed to protect sensitive information and maintain trust at every level.
Real Brands. Real Results.
Franchise Leaders Trust Us to Protect Their Brand—and It Pays Off
Join top brands that have used our franchise Reputation Management platform and strategy to remove thousands of harmful reviews, increase local rankings, and earn back control of their online presence.
Home Service
Food Industry
Healthcare
Wellness and Fitness
Pet Care
Education and Childcare
Automotive
Service
And More
“Consumer Fusion eliminated over 3,000 illegitimate reviews and raised our brand rating to 4.8 while increasing our Google Customer Actions by 112%. Their results speak for themselves, but they are a true extension of our team.“
Mary Mills
Vice President of Marketing
College Hunks Hauling Junk & Moving
Initially facing illegitimate reviews, we sought Consumer Fusion’s help, resulting in over 1000 reviews being removed and over 9,000 reviews being responded to. This allowed our franchise owners to focus on core aspects while saving us approximately 28,000 minutes collectively. Consumer Fusion’s neutral and professional approach provided peace of mind, proving invaluable to our online presence. ”
Lian Staff
Chief Operating Officer, The Cleaning Authority
Our franchisees are very happy about having 600+ reviews removed from their sites, which is fantastic. We have one of the highest Google ratings around anything in senior care. We owe that to consumer fusion. We talk to Consumer Fusion more than 15 times a day. They’re so attentive to our needs and with all our franchisees and locations across the country. We just love them. Often, people are vendors; we don’t want vendors; we want partners. Consumer Fusion is a number one partner.
Peter Ross
CEO & Co-Founder, Senior Helpers
We had a seamless launch with over 700 centers. The support team from Consumer Fusion has been fantastic. We saw immediate improvement. We’ve driven an increase of over 150% in our overall number of Google reviews. We have seen over 131 centers experience an increase in their overall Google review rating. We’ve had almost 400 negative reviews removed from our existing franchisees. The AI component of the Consumer Fusion technology and dashboard has been an incredible benefit. The feedback we’ve received from our franchises has been overwhelmingly positive.
Peter Ross
CEO & Co-Founder, Senior Helpers
Simple. Scalable. Built for Your Franchise Network.
From regional managers to corporate teams, Consumer Fusion empowers every stakeholder with role-based access, detailed reporting, and tools to drive consistency and growth across all locations.
Built for Multi-Location Success—From Corporate to the Front Line
Empower your entire network with tools that scale. Whether you’re a CMO, regional manager, or local operator, you’ll have visibility, automation, and control.
Ready to Take Control of Your Franchise’s Reputation?
Book a Demo to Experience Powerful Reputation Management
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